How to Reset your Sematime Account Password

Previously we looked at how to change your Sematime Password. Note that this was for someone who already knows the Login credentials. So what happens when you can’t remember the password? Remember if you can’t recall the Login credentials, that is; email/phone no and email you won’t be able to access your account until you remember the password or until you reset the password.

Luckily for you, we have an option for resetting your password. This option is “Don’t Know My Password”, which is just above the enter password text field on the Login page. Below are the steps in resetting your password.

1.     Click on Don’t Know My Password

Click on the Don’t Know My Password link and wait for the page to load.

dont know password

2.     Enter Email or Phone Number

Here type in the email address or phone number that you usually use to Login into the system. If you use the email option make sure the email account is currently active as instructions on how to reset the password will be sent to the email. Open your email and read instructions on how to reset your password.

If using phone number option have the phone with you and wait to receive instructions via SMS. After entering email or phone number, click on “Send Instruction” button. You will receive a message with a code which you shall use in the next step.

3.     Create New Password

To create a new password, for those who had used the email recovery option, in your Inbox there will be an email from The Sematime Team entitled Password Change Request with a link Reset my password. Click on the link and you will be prompted to enter your new password. You will enter the password once and then again to confirm it in the text boxes provided then click “Reset Password”.

email reset pasword

To create a new password, for those who used phone number recovery option, you will be prompted to use the Access Code that was sent to your phone number. Enter this access code and then enter your new password and confirm it. Then click on “Create Password”.

text reset password

You have now successfully recovered your password and you will be redirected to the login page. Enter you Email/Phone Number and new password to login to your account. See you next week for our next article.



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